Welcome to the Smooth Spins privacy policy. This page explains how we collect, use and protect personal information when you create an account, play games or use our services. We take user privacy seriously and aim to be clear about what data we hold, why we process it and the choices available to you.
We collect several categories of information to provide and secure your account, process transactions and comply with legal obligations. This includes personal data you provide directly, technical information created as you use our site or app, and transactional records of your play and payments.
Personal data covers details you give us when registering or updating your account, such as name, date of birth, residential address, email address, telephone number and identity documents when required for verification. We also keep records of communications you send to our support team and any information provided in responsible-gambling or affordability checks.
Technical data is collected automatically and may include your IP address, device identifiers, browser type, operating system, language settings and log-in timestamps. We use this information to provide the service, maintain security and improve performance on desktop and mobile.
This covers your deposit and withdrawal history, payment method details (where required for processing), game activity, bets, wins and losses. We retain transactional records to process payments, resolve disputes and meet legal and accounting requirements.
We use personal and technical data to create and administer your account, verify identity and age, process payments, detect and prevent fraud, provide customer support and comply with legal obligations. Transactional data is used to manage bets and payouts and to run eligibility checks for promotions where applicable. We may also use aggregated, anonymised data for reporting and service improvement.
We maintain administrative, technical and physical safeguards designed to protect personal information against unauthorised access, loss or misuse. Access to personal data is restricted to staff and third parties who need it to deliver or support our services. We regularly review our security measures and require appropriate safeguards from our suppliers.
We use cookies and similar technologies to remember your preferences, maintain sessions, measure site performance and support advertising where applicable. You can manage cookie settings through your browser or device, and opt-out options are available for some third-party tracking. Details of cookie types and retention periods are available in our cookie notice.
You have rights in relation to your personal data, including the right to access the data we hold about you, request correction of inaccuracies, object to certain processing, and request restriction or deletion in line with applicable law. We will respond to verified requests within a reasonable timeframe and may need to retain some information where there is a legal or regulatory requirement.
If you wish to review, update or delete your account information, contact customer support via the account help tools. We will take reasonable steps to verify your identity before making changes. Some transactional and verification records may be retained after account closure as required by law or for fraud prevention.
We may share data with service providers who support our operations, such as payment processors, identity verification services and fraud prevention partners. We also disclose information where required by law or to protect our rights. All third parties are contractually required to protect your data and only use it for the agreed purpose. Where we transfer data internationally, appropriate safeguards are applied.
We may update this policy from time to time to reflect changes in our services or legal requirements. Material changes will be communicated via the site or your registered email. For questions about this policy or your privacy rights, you can review your account settings or contact our support team through the help centre on SmoothSpins.
