These Terms and Conditions set out the rules for using Smooth Spins. They explain our relationship with customers, how accounts should be used, and the basic obligations that apply when you access our site or app. We ask that you read these terms carefully before registering, depositing or playing, as they govern your activity and our responsibilities to you.
You must register with accurate personal details and keep your account information up to date. Accounts are for personal use only and must not be shared, transferred or used by anyone other than the registered account holder. You are responsible for maintaining the confidentiality of your login details and for all activity on your account. We may suspend or close accounts where there is suspected fraud, unauthorised activity, breach of these terms, or where verification checks are not completed.
To open and operate an account you must meet the age and legal requirements for your jurisdiction and any requirements published during registration. We will carry out identity, age and affordability checks and may require documents to verify your information. Accounts that fail verification or that appear to be used in breach of local law may be restricted or closed.
Users must not attempt to manipulate game outcomes, use automated tools or exploit software errors. Prohibited behaviour includes collusion, multiple account abuse, bonus abuse and use of third-party payment methods. We reserve the right to withhold funds, reverse transactions or close accounts where prohibited activity is detected.
Promotions are subject to separate campaign terms which form part of these Terms. Qualifying deposits, eligible games, wagering requirements, maximum bet limits and expiry periods will be stated in each promotion’s terms. We may refuse, alter or withdraw promotions and withhold bonus funds or winnings where terms are breached or where verification and compliance checks remain outstanding.
Deposits must be made using payment methods available in the cashier and in the account holder’s name. We process withdrawals after verification and after any applicable wagering or bonus conditions have been met. We may return funds to the original payment method and carry out checks on source of funds. Withdrawal processing can be delayed for identity, security or regulatory checks; we will notify you if additional information is required.
If you have a complaint about your account, a transaction or a promotion, contact our help centre so we can review the issue. We will aim to resolve disputes promptly; if we cannot agree a resolution you may have access to any independent complaints route that applies to your account in your jurisdiction. Keeping full records of your activity will help with any investigation.
We may update these terms to reflect changes in law, product offering or operational practice. Material changes will be communicated via the site or your registered contact details. Continued use of SmoothSpins after changes are posted constitutes acceptance of the revised terms, so please check this page regularly.
