Need a hand? Our support centre is ready to assist with account enquiries, payment and bonus questions, technical concerns or general feedback. The authorised team can help UK players with verification, deposits, withdrawals or other account-related issues and will act in your favour where possible. We aim to respond promptly and treat every enquiry with care; use the convenient contact channels below to reach the right department.
| Department | Contact |
|---|---|
| Customer support | [email protected] (reply within one working day) |
| General enquiries | [email protected] (account and payment questions) |
| Affiliate enquiries | [email protected] (partner team) |
| Phone | +44 20 7946 0821 (call us) |
| Working hours | Mon–Fri, 09:00–18:00 |
Email is the quickest way to handle detailed requests, account queries or cases that need documents or explanations. Please send your message to [email protected] with a clear subject line and include up-to-date contact details and any relevant attachments. Providing a concise summary and the best contact number or email helps us avoid delays and respond more efficiently.
Our support team aims to respond to most enquiries within one business day. Quick requests like account or payment questions are usually handled promptly, while complex issues, such as verification, dispute resolution or security reviews, may take longer depending on their nature. We will keep you updated and provide an estimated timescale if further checks are required.
We’d love to hear your feedback, suggestions or ideas to make the site better. Please send your thoughts via the help centre or email and we’ll review them carefully. Your input helps us improve features, fix issues and refine the user experience, so don’t hesitate to tell us what works well and what you’d like to see changed.
