At Smooth Spins we take responsible gambling seriously. We want players to enjoy controlled play and to stay safe while using our services. Our approach is practical: we provide tools to help you manage your activity, checks to protect vulnerable players and clear information on where to get support if gambling stops being fun.
We aim to protect customers by promoting safer gambling and by acting promptly where there are signs of harm. We use age and identity checks, affordability reviews and monitoring to identify risky patterns. Our staff are trained to respond to concerns and to apply restrictions where necessary to reduce potential harm.
You can manage your play directly from your account. The controls are designed to be immediate and easy to use so you can tailor your experience to your needs.
Deposit limits - Set single-session, daily, weekly or monthly deposit limits to control how much you add to your account.
Loss limits - Apply a cap on losses over a chosen period so you never exceed an amount you are comfortable with.
Session limits and reality checks - Choose session lengths and receive reminders to pause or end play when a timer expires.
Time-outs and breaks - Take a short break from your account for a defined period if you need to step away from gambling.
Players can set and amend deposit limits at any time in the Safer Gambling section of their account. Limits take effect quickly and are intended to help control spending. We may also suggest or apply limits following affordability checks or account reviews.
Loss limits allow you to limit how much you can lose over a set timeframe. These settings work alongside deposit limits and can be adjusted by contacting our support team if you need assistance.
Time limits and session reminders are available to prevent extended play. If you prefer a longer break, you can choose a time-out period which temporarily suspends access to your account until the break expires.
If you need to stop gambling for a longer period you can self-exclude from your account. Self-exclusion is a serious step: it blocks access to your account and can be complemented by third-party support measures. Our team will explain the process and next steps if you choose this option.
Warning signs include chasing losses, spending more time or money than planned, neglecting commitments and borrowing to gamble. If you recognise these behaviours in yourself or someone close to you, please take action and use the tools available.
Set clear limits before you play, stick to them, only gamble with money you can afford to lose and use session reminders. Take regular breaks and avoid gambling when under stress or after drinking. If you find it hard to control your play, consider reducing limits or taking a time-out.
If you need help, speak to someone you trust and consider contacting a specialist support organisation. In the UK, organisations such as GambleAware and GamCare provide confidential advice, self-assessment tools and treatment referrals. If you are unsure where to start, our support team can point you towards local free services.
